FAQ

What is a dietary supplement?

Dietary supplements are foodstuffs intended to complement the normal diet. They are a concentrated source of nutrients or other substances with a nutritional or physiological effect, alone or in combination, and are marketed in dose form.

How to use dietary supplements?

Take your dietary supplements with a meal and a glass of water, and follow the recommended daily dose shown on the pack. For more information, email us at allal.alaoui@hayriadtrade.com.

What is black seed used for?

Numerous clinical studies have demonstrated the benefits of black seed on the human body. Black seed is a plant with a wide range of properties. In particular, it has anti-inflammatory, antioxidant, immunomodulatory, antibacterial, antihistamine, and many other properties.

Where does your oil come from?

Our edible oil comes from Egypt, where farmers have passed down their know-how from generation to generation, producing an exceptional oil rich in history, pure, certified organic, non-GMO, and cold-pressed.

You can read our article about our extraction method by clicking here. We work directly with our producers. Some of our oils also come from Ethiopia, Tunisia, or India.

Where can I find the exact compositions of your products?

You can find the composition of our products on the product page under the “Ingredients” tab.

What are the delivery times?

Delivery times are 1 to 3 business days after order preparation and dispatch.

Which payment methods do you accept?

You can pay by credit or debit card, Apple Pay or Google Pay, split your purchase into 4 payments with Tabby, or choose cash on delivery anywhere in the UAE.

For cash on delivery, we confirm your order by WhatsApp before shipping, and you can pay the courier in cash or by card.

I did not receive a confirmation email for my order, what should I do?

The bank debit may take a few moments to process. It is also possible that the payment did not go through. If the payment was completed, please check your spam or junk folder. If you still have not received anything, please email us at allal.alaoui@hayriadtrade.com with your order number.

I have a problem with my order. Who should I contact?

We are sorry for the inconvenience. Email us at allal.alaoui@hayriadtrade.com or call/WhatsApp +971 56 850 6241, giving your order number. Our customer service team will do its best to find a suitable solution.

Do you deliver outside the UAE?

No , we don't.

Is it possible to return an item?

Yes. You can return unopened products in their original packaging within 14 days of receiving them. For hygiene and safety reasons, opened products cannot be returned unless they arrived damaged or are not what you ordered. See our Delivery & Returns page for how to start a return.

Can’t find what you’re looking for?

Email us at allal.alaoui@hayriadtrade.com or call/WhatsApp +971 56 850 6241.

You can take your dietary supplements during a meal with a glass of water. Please follow the recommended daily dosage.